The Flower Pots Brewery Limited. and The Flower Pots Inn Limited. are trading companies of Pots Holdings Limited.

Your privacy is very important to Pots Holdings Limited (‘Us’). We understand you want to remain in control of your personal information and we take our responsibilities seriously and comply with all the Data Protection Regulations for England and Wales (including the new regulations known as GDPR for 2018). We can assure you that we only request and retain information that we need to make your buying experience seamless and to get your purchases to you swiftly. We keep your information confidential and do not sell or rent our customers’ personal information to third parties.

Please review this Privacy Policy, which sets out our policies regarding the collection, utilisation and protection of the personal information of those using www.theflowerpots.co.uk (‘the website’) and any of its associated domains. When using our website, you are consenting to the practices set forth in this Privacy Policy.

Please note that when browsing our Site, the provision of any personal information is not required unless and until you choose to make an account with us, make a purchase, or sign up for one of our email newsletters or other services as described below.

Persons below the legal drinking age in the country (18 years in the UK) are not eligible to use the Website and we ask that such persons do not submit any personal information to us. Any accounts which are created and not verified within one month as belonging to a person who is over 18 during their first purchase transaction will be deleted from our database to ensure we are not inadvertently holding any personal information belonging to minors.

Personal information (information that is attributable to a specific individual) that we hold on all account holders and customers who have bought from us previously includes:

• Name
• Billing Address
• Delivery Address(es)
• Telephone number (if provided)
• Email address
• Date of Birth
• Buying history (and buying preferences if provided)

Customer credit card numbers are never stored by us. We use a third-party processor, elavon.co.uk, who are subject to stringent security policies, to process all payments on the website. Saved credit card information is stored with them, rather than in our own electronic records. Any credit card numbers provided for phone orders are destroyed, or please purchase securely through the website.

All payments made on the website require us to take additional details from you including a delivery name and address, credit card details and a corresponding billing address. In order to process the payment for your product(s) and delivery we share your name, address and card details with our card processing partner elavon.co.uk

If you choose to save your card details to make checkout easier in the future, these will be stored securely with our partner.

If you purchase product(s), the delivery name and address and sometimes your contact number may be provided to a third-party courier company for the sole purpose of delivering the specific purchased product(s).

Your name and address may also be visible on the shipping labels attached to your package.

We have contracted assurances that our partners agree to not use this information for any other purpose, either in connection with such shipment(s) or separately from such shipment(s). The partners also agree not to separately contact you at any time for any reason other than your order. Our current courier is in-house. We may use other reputable courier businesses to get your delivery to you in the fastest and most efficient way and you consent to your Delivery Name, Address and Phone Number being shared with our chosen courier party.

Table Reservations

Your reservation is carried out in real-time. By making a reservation, you agree to subscribe to our Newsletter and to the System, Reservation and Privacy Policies. You will also instantly receive a confirmation e-mail and SMS and table will be allocated but can not guaranteed. Should you wish to unsubscribe you can do so by selecting unsubscribe on the Newsletter.

We ask customers to maintain their personal information in their account online, however should the need arise to send us information over email so that we can amend an order or verify your age manually, you consent to us also storing this information in our email servers. Please do not send us personal information over email except where required or requested.

Generic information about your computer’s connection to the Internet, called “session data”, will automatically be logged. This information is anonymous and cannot be used to track your personal information. Session data consists of things such as IP address, operating system and type of browser software being used and the activities conducted by the user while on our Website. An IP address is a number that enables computers attached to the Internet, such as our web servers, to know where to send data back to the user, such as the pages of the Website the user wishes to view. We collect session data because it helps us administer our website, track correlative information and to collate statistics in relation to visitor traffic. We may use your IP address to help us diagnose problems with our server. Rest assured that this information cannot be linked to you personally.

A cookie is a small file of information that is automatically stored by your browser on your computer’s hard drive when you enter our website. Cookies can only identify your computer and not the individual user, by storing some basic information which will enable us to identify if you have previously visited our website. Cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses, or harvest your personal information. The use of cookies is very common and Pots Holding use of cookies is similar to that of other reputable online companies.

Any personal information that you provide to us, such as your name and address etc, is neither gathered nor stored in the cookies placed by the website and, as a result, your information will not be passed on to any third parties without your consent.

Most web browsers automatically accept cookies but it is possible to change the options on your web browser or use certain software programs, which will enable you to control how and whether cookies will be accepted by your browser. You can disable cookies or set your browser to alert you when cookies are being sent. We support your right to block any unwanted Internet activity, especially that of unscrupulous websites, but please note that if you choose to block www.theflowerpots.co.uk cookies, this may disable certain features on our Website and may make it impossible to purchase or use certain services available on the Website. It is possible however to block cookie activity from certain websites while permitting cookies from Websites you trust, like www.theflowerpots.co.uk.

We need to contact you during the ordering and delivery process in order to make sure you get the confirmation of your purchase and the delivery information you need. We need your email address to do this, but if you have provided us with a mobile number then we or our courier partner may also use this to notify you about the delivery schedule or to troubleshoot a delivery if there’s a complication.

As a Pots Holdings customer, you may opt in at any time to occasionally receive updates from us about special offers, new products, and other items that may be of interest to you via email, text messages, phone or post. Where previous indication of consent has been provided, it is possible for you to opt out at any time, in order to no longer receive these types of messages either through an opt out feature in the message or through your account settings. Your account settings are accessible in the My Account section of the website.

We use a third-party company in order to manage some of our communications and your email address is therefore shared with MailChimp, a reputable and respected email management company.

You can view the majority of information that we hold on your in the Your Account section of the website once you have logged in. Your personal details there can be updated at any time, except for the sales information such as prior delivery addresses and order histories.

Should you need to update your information in another way or request that it be removed from our records you can send a request to us at the email address privacy@theflowerpots.co.uk. Please reference ‘Personal Information Update/ Deletion’ in your subject line. Pots Holdings Limited. We will attempt to respond to all reasonable requests within five business days of receipt. You can also write to us at:

Pots Holdings Limited
Attn: Privacy Team
Registered Address
2a Poles Copse Poles Lane,
Otterbourne,
Winchester,
Hampshire,
England,
SO21 2DZ

Our website has security features in place to protect against loss, misuse and alteration of the information under our control. All personal information you provide to Us via www.theflowerpots.co.uk is transmitted using 128-bit Secure Server Software SSL (Secure Socket Layer) encryption. SSL is a proven coding system that allows your browser to automatically encrypt, or scramble, all of your personal data before you send it to us. It will not therefore be possible for your payment method data, name and address to be read as the information travels over the Internet. We also ask as part of our Terms and Conditions that you maintain the security of your account by not sharing your password with any third parties and ensuring it is secret and suitably complex.

We do not sell, rent or trade your personal information to third-parties for marketing purposes without your express consent, unless required to by law.

www.theflowerpots.co.uk may contain links to other websites for which we are not responsible. By clicking on any such links, you are entering another website which will contain content and practices for which we have no responsibility. We therefore encourage you to read the privacy statements of all such Sites independently as their policies may be materially different from this Privacy Policy. Please note that it is your responsibility to maintain the secrecy of your passwords. Please be vigilant with this information, especially whenever you are online.

In the event that Pots Holdings is sold, or transferred some of its assets to another party, our customer information will most likely also be transferred in connection with such acquisition. If your personal information is transferred, use of such information would remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Pots Holdings Limited.

You should be aware that in addition to the circumstances described above, we may disclose your financial or personal information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of Pots Holdings Limited. or its affiliated companies or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.

This policy is effective as of November 2019. Any material changes in the way Pots Holdings Limited. uses personal information will be described in future versions of this Privacy Policy.

You can always submit concerns regarding our Privacy Policy or our privacy practices via email to privacy@theflowerpots.co.uk. Please reference the privacy policy in your subject line. We will attempt to respond to all reasonable concerns or inquiries within five business days of receipt. You can also write to us at:

Pots Holdings Limited.
Attn: Privacy Team
Registered Address
2a Poles Copse Poles Lane,
Otterbourne,
Winchester,
Hampshire,
England,
SO21 2DZ

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the body that regulates the handling of personal data in the United Kingdom. You can do this online through the ICO’s website at www.ico.org.uk, by telephone on 0303 123 1113, or by writing to them at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF.